Customers Frequent Question About IWIFI.COM.MY

Many people asking:

• “What IWIFI is?”

• “What IWIFI is actually doing?”

• “How does the rebate RM20 work?”

• “Why I want to sign up with IWIFI?”

Don’t worry, let us explain to you what are we, and things you need to know about applying fiber package with IWIFI:

1. IWIFI differences Compare with other Dealer or Agent
   • IWIFI biggest differences compare with others is no matter you have or have not apply fiber package with us, we will answer your question and help you as we can
   • So, you no need to worry after you have applied package with us, we will gone and disappear
   • You can find us in our social media, we are always here for you
2. Why IWIFI is having rebate RM20 promotion?
   • This rebate RM20 promotion is our company owned promotion
   • So, if you apply package with another agent or dealer, you will not eligible enjoy the RM20 rebate
3. Why you guys want to do Rebate RM20 promotion?–
   • Due to the epidemic, IWIFI decided to come out rebate RM20 to help customer on fiber commitment. This is because nowadays most of the day everything need WIFI, such as WFH, online class, entertainment etc.
   • So IWIFI hope that our rebate RM20 can help on customers commitment for 1 year
   • However, this RM20 is not that much but IWIFI hope after one year you can save RM240 to let you purchase the things that you need
4. When can I receive my Rebate RM20 after I done my installation?
   • IWIFI will start rebate to you in the 2nd month once your place have done the installation, for example your installation is completed on August and we will start credit in RM20 to you on October 2021, until September 2022
   • Thus, you also can view our RM20 in your 2^nd monthly fiber bill statement
5. How long will take for port full and missing unit issue?
   • Normally for submitting port full and missing unit report, it will tale 2-4 weeks to get TM replies
   • Therefore, we will keep track from them for any updating news
6. If I submit port full and missing unit issue with you, after the problem settle, can I still get rebate RM20?
   • After we have successfully help customer to get a new port, customer may enjoy the latest promotion that IWIFI is doing on that time
7. If I give you my IC, I feel dangerous
   • Applying any fiber package will need your IC, you can add on watermark on your IC photo before sending to us for applying
   • But remember, the watermark cannot be cover on the face and word on the IC
8. UNIFI have 1^st month free promotion, which mean I no need to pay?
   • Although have free 1 month promotion, but you still need to pay some prorated charges in your 1^st bill. This is because TM is having their own recycling period date, but you are sure to get 1 months free
   • For example, TM recycling date is every month of 6^th. If you install on 25/09/2021, your 1^st bill charges will be from 06/10/2021 until 05/11/2021
   • So, your free 1 month will be on 06/10/2021-05/11/2021
   • However, if you don’t know how to see your monthly bill payment, You may send to our customer service. We are willing to help for explaining to you