• This rebate RM20 promotion is our company owned promotion
• So, if you apply package with another agent or dealer, you will not eligible enjoy the RM20 rebate

• Normally for submitting port full and missing unit report, it will tale 2-4 weeks to get TM replies
• Therefore, we will keep track from them for any updating news

• Applying any fiber package will need your IC, you can add on watermark on your IC photo before sending to us for applying
• But remember, the watermark cannot be cover on the face and word on the IC

• Although have free 1 month promotion, but you still need to pay some prorated charges in your 1^st This is because TM is having their own recycling period date, but you are sure to get 1 months free
• For example, TM recycling date is every month of 6^th. If you install on 25/09/2021, your 1^st bill charges will be from 06/10/2021 until 05/11/2021
• So, your free 1 month will be on 06/10/2021-05/11/2021
• However, if you don’t know how to see your monthly bill payment, You may send to our customer service. We are willing to help for explaining to you

• Celcom will provide the standard installation for FREE with the first 100 meter of cabling from the nearest fiber port to the BTU/Modem inside your home. Non-standard installation cost is need to pay from customer
• Non-Standard Installation including:
  • Concealed cabling
  • Using microduct
  • Behind the wall
  • Over the ceiling
  • Underground ducts
• The process of installation will take approximately 3-6 hours depending on customers’ house
  • You will receive a call from Celcom 4 days from the installation date to confirm the installation appointment

• Maxis providing FREE for standard installation with the first 100 meter cabling from the nearest fiber distribution panel to the modem, however if your request non-standard installation, charges will apply
• Non-Standard Installation including：
  • Hidden cabling or behind the wall
  • External cabling from pole to ground surface
  • Concealed wiring
• Standard installation will be completed approximately 3-4 hours, and it is take more time to non-standard installation
• Maxi’s installer will do the following below:
  • Advice you on the standard procedure of the installation
  • Perform device setup and WIFI optimization at your house
  • Get your consent if any additional cabling or non-standard installation is required
• There may be drilling to connect the high-speed internet services to your house, installer will ask you for your consent for the connection design and drilling

• DIGI provided FREE standard installation and there will be a charge for non-standard installation
• Free standard installation including:
  • Fiber cable connection from the nearest TM Port to the outer wall of your premise
  • Up to 15 meter fiber cable from the outer wall of your house to the modem
  • Up to 2 meter of RJ45 cable from the model to the router
• Non-standard installation including:
  • Trenching work
  • Non-direct cable routing
  • Underground
  • Concealed
  • Over-rood cabling

• TIME will provide free basic cabling service and a wall-socket installation to one location within the customer’s premise for 10 meter
• If the cabling is over 10 meter, customer will be charge for RM15/meter
• Non-basic installation including
  • Ethernet cable (Cat-5) installation of surface casing
  • Ask technician to install and configure for wireless access (other than TIME equipment)
  • Access of common area plaster ceiling that involves creating new access port, clean-up, and repainting work
  • Installation of ceiling boxed cornices (25cm X10cm) for fiber cable trunking
• If customer request installer to configure their own equipment (such as router, modem) during or after the contract, customer will be charge for RM100

• What is Unifi biz?

Unifi biz includes High Speed Internet of up to 800Mbps, Voice and complete Business Solution of customer’s choice that can boost their sales and maximise their profits

• Is there any penalty imposed if I terminate the services within the contract period?

RM500

• Who is eligible to subscribe to unifi biz?

Unifi biz packages are open to all new and existing customers, subject to service and coverage availability

• Are Non-Malaysians eligible to subscribe to the packages?

Yes, Unifi Biz packages are also open for non-Malaysians to subscribe.

• Can I change my existing plan to the new unifi biz plans?

Yes, you are allowed to change to the higher/lower speed package at any time.

• Where can I change my unifi biz plan?

Any request to change your unifi biz plans can be done at all Tmpoint outlets nationwide, TM Authorised Dealer (TAD), resellers, SME consultants & TM Sales Center

• What if I need to relocate my unifi biz service?

Relocation request can be made at any TMpoint outlets and is subject to service availability at the new area where you wish to relocate the service. The relocation fee of RM300 shall be waived.

• How long does a typical unifi biz installation and testing take?

Installation and testing are expected to take approximately 4 to 8 hours depending on the type of customer’s premise. The installation processes include site survey, ducting, piping, electrical work and equipment configurations.

• What are the charges for installation fee and equipment?

Installation charge for unifi biz is RM200 (currently waived for standard installation for the first 50 meters only).

• Are there any charges if I request for change of ownership?

Yes, change of ownership is subject to a one-off fee of RM10 per change request

• Do I need to pay any upfront payment during application?

Yes. For unifi biz service application made without the verification of a MyKad Reader, customer is subject to an upfront payment of RM200. The upfront payment will be collected within 10 days from the date of their service activation.

• Where can I pay my unifi biz bill?

You can pay your bill through several payment channels such as: care@unifi app, unifi portal via unifi.com.my, any nearest TMpoint or TMpoint Authorised Dealer (TAD) outlets or POS Malaysia and branches of selected preferred online banking channels

• How do I terminate my Broadband subscription?

Below are the steps on how to terminate your unifi biz subscription: 1) Please provide 30 days written notification prior to the termination date to any of our contact channels. 2) You are required to pay all your outstanding bills within the 30-day period. 3) After Day 30, you may visit any nearest TMpoint to complete your service request.

• What document do I need to bring for termination procedure at TMpoint?

Just bring along your MyKad for thumbprint verification.

• Do I need to return my device (phone/modem/route r etc.) upon termination?

Please note that you are required to return your Broadband Termination Unit (BTU). During your service termination request, we will advise on the type of devices that need to be returned.

• What will happen if I didn’t return the device?

You will be charged with a penalty of RM 500 if you didn’t return the BTU.

• What do I get once I subscribe to this service?

Upon installation of the Maxis Fibre Internet package, you will receive:

– Residential Wi-Fi modem (1 unit)

– Welcome kit

– Free RM30 call credit to any local fixed and mobile numbers or international numbers

– Unlimited free calls to Maxis Fixed lines

• Is there a deposit required?

A deposit of RM75 for Malaysians is waived. However, a RM500 deposit is required for non-Malaysians.

• Do I need to pay any upfront fee if I want to subscribe for the Maxis Fibre Internet package?

There is no upfront fee required. For now, standard installation fee of RM200 is waived until further notice.

• How long is the contract period?

The contract period for Maxis fibre internet package is 24 months.

• What is the cost of the installation?

A standard installation fee costs RM200. For now, the standard installation fee of RM200 is waived.

• What does the standard installation cover?

The standard installation covers the connection (outside your home) from the nearest Fibre Distribution Panel to the Termination Box and the connection (inside your home) from the Termination Box to the Access Termination box.

• Will there be any drilling invovled?

Drilling will depend on the structure of customer’s premise. There will be potential drilling to connect the Maxis Fibre Internet service to customer’s premise. The installer will advise customer if drilling is required and customer would need to agree on the drilling design and installation cost. Payment must be made to the installer once installation is completed.

• Should I need to reschedule my installation appoiment, will there be any penalty imposed?

There will be a penalty of RM200 if the customer notify to reschedule the installation appointment within 3 days from the installation date.

• How long is the installation process?

The installation process will take approximately 6 – 7 hours. You will receive a call from us within 7 days after registration to confirm the installation date & time.

• Am I required to return the modem?

Yes, you are required to return the modem. Our Maxperts will collect the modem from your business premise.

• What are the conditions to sign up for Maxis Business Fibre?

Maxis Business Fibre is open to all registered business customers whose premises are within our coverage area.

• What are the documents that required during the registration process?

1. Form 9 & 49 or Form 12 & 49 (For your registered company) b. A Letter of Award (LOA) or Letter of Request (LOR) that should also be attached together with the photocopy of the Person in Charge’s National Registration Identity Card (NRIC).

• How do I know which plan is suitable for my business?

We would recommend the Internet speeds based on the number of users that you have within your company, you may refer to the below as the general guideline:

• When and how will the installation date be set up?

You will receive an acknowledgement SMS upon successful registration. We will then call you to arrange the installation within 48 hours after checking on the details of the coverage of the Business Fibre services in your area. After the installation appointment date has been successfully set, we will then share the full appointment details with you via SMS.

• Can I choose my own installation date?

We will propose a few time slots for you and you may choose your preferred date and time based on our available slots.

• What do I need to prepare prior to the installation?

Please get ready five (5) power outlets and some cash as charges may apply for cabling depending on the requirements at your business premise.

• Should I need to reschedule my installation appointment, will there be any penalty imposed?

You are advised to re-schedule your appointment at least 5 (five) days before the scheduled date.  A penalty fee will be imposed on any re-scheduling after this date.

• I wish to upgrade my current Business Fibre plan. How can I do this?

Please contact your dealer or Account Managers.

• Will my Business Fibre contract be renewed when I upgrade my Business Fibre plan?

Your new Business Fibre plan will be renewed for another 24 months.

• Are there any charges to request for termination?

There are no charges if your service has passed the contract period. An early termination fee will be charged if your service is still within the contract period.

• Am I required to return the modem?

Yes, you are required to return the modem. Our Maxperts will collect the modem from your business premise.

• What is TIME Fibre Home Broadband?

TIME Fibre Home Broadband service that offers a high-speed, reliable Internet connection utilising a state-of-the-art fibre optic network with the high- speed bandwidth.

• Is there a minimum contract period?

Yes, there is a 24-month contract period.

• What are the service charges like – deposit, installation etc?

“Yes, these are the service charges for latest TIME Fibre Home Broadband Packages : Installation Fee:Waived. We provide basic cabling services of up to 15 metres from point-of-entry (your main door) to the location you have designated for your equipment (e.g. router).During the promotional period, or otherwise stated, we will waive the Installation Fee only.”

• Does TIME Fibre Home Broadband come bundle with a voice call services?

“Yes. You will get TIME Voice Home Basic and with the option to upgrade to TIME Voice Home 10 Plan. TIME Voice Basic

– No monthly commitment fee
– Pay-as-you-use
– 9 sen per minute for all domestic calls (fixed and mobile) and 8 sen per minute for IDD calls to 60 countries.
– No contract term ”

• What type of equipment does TIME provide with the subscription?

TIME provide a WiFi router and a DECT cordless phone with every subscription.

• How long does it take for TIME to install and activate my service?

Installation can take 2 to 4 hours depending on the type premise you live in.

• Will I be charged for cabling work that needs to be carried out?

TIME provides basic cabling services of up to 15 metres from point-of-entry (your main door) to the location you have designated for your equipment (e.g. router).

• Will there be any drilling involved during the installation process?

Yes, some drilling may be necessary, but TIME will request for your prior approval.

• Can I terminate the subscription of the service within the contract period?

Yes. However, there will be a RM500 penalty fee.

• What is the billing process for the TIME Fibre Home Broadband service?

Subscribers will be billed on a monthly basis and these billings will be issued by TIME dotNet Berhad which will be sent via email. If the customer request for a printed bill, a service charge of RM5 per month shall be included into the subscription fee.

• Can I upgrade or downgrade my plan if I want something else?

Yes, you can modify your plan via the TIME Self Care Portal.

• Are there any charges for upgrading and downgrading my plan?

They are free of charge for only one plan modification.

• Can I upgrade or downgrade my plan after doing so once?

“Yes
– If your plan are within contract period, For upgrade you won’t be charge but your contract will be reset to 24 months. For downgrade you will be charge for one month subscription fee of previous plan and your contract will also be reset to 24 months. – If your plan are over contract period, For upgrade and downgrade will not be charge from anything but the contract will be reset to 24 months”

• Do I need to pay for any upfront deposit to subscribe to the service?

No upfront deposit is required for local residents. An upfront deposit of RM500 is required for foreign residents only.

• I live in a landed property. When will TIME Fibre Home Broadband be available to me?

We’d love to serve all Malaysians with the broadband they deserve, but currently we’re not able to cover landed property.

• What is TIME Fibre Business?

TIME Fibre Business is a high speed Internet access service that designed for business customers. This service offers a high-speed, reliable Internet connection utilising a state-of-the-art fibre optic network.

• Is there a minimum contract period?

Yes. You will be bound to a 24-month contract period upon subscription unless stated otherwise.

• Are there any additional service charges that will be incurred?

Yes, these are the service charges for TIME Fibre Internet™ Basic packages: – Installation fee of RM249 is waived for 24-month package (applicable to all TIME Fibre Internet™ packages) – * Zero entry cost: Equipment deposit of RM300 and one month advance fee waived.

• Will there be any charges for additional cabling?

TIME shall provide basic cabling services and a wall-socket installation to one location within the customer’s premises that is within 10 meters. Any additional cabling work will need to be borne by the customer directly with the contractor.

• Do I need to purchase any additional equipment?

No. There will not be a need to purchase additional equipment in order to get connected to TIME Fibre Business. TIME will supply the necessary equipment.

• What are the document required for the subscription?

Business customers are required to provide: – Photocopy of Form 24 or Form 49 (Company), Form 13 (if applicable) or. – Photocopy of Form D & A (Sole Proprietorship) or – Form D & B (Partnership) or – Form 79 or Form 80 or Form 80a or Form 83 or Form 83a (foreign company) or – For NGO/Association/Cooperative; certificate of practice issued by the relevant authority

• Can I upgrade or change my package plan anytime within the contractual plan?

Yes, you are allowed to upgrade your package one month after the subscription of the service but the service upgrade will only be effective on the next billing cycle. No additional fee will be charged for the upgrade. However, if you wish to downgrade to a lower packages within the contract period, a penalty of 1 month fee will be implemented for TIME Fibre Internet Basic and new contract period will start.

• Can I terminate the subscription of the service within the minimum contract periods?

Yes. However, if you terminate the subscription within the minimum contract period (24 months), you will be charged for the remainder of the contract.

• Do I need to pay any upfront deposit to subscription to the service?

No upfront deposit is required for local companies. An upfront deposit of RM1000 is required for foreign companies.

• What is the billing process for the TIME Fibre Internet Basic Service?

Subscribers will be billed on a monthly basis and these billings will be issued by TIME dotNet Berhad which will be sent via email. If the customer request for a printed bill, a service charge of RM5 per month shall be included into the subscription fee.

• How long does it take for TIME to install and activate the service?

TIME will take minimum of 7 working days to install the equipment (subject to customer availability and building access), perform the fibre-optic cabling works and activate the service.

• How long does it take for TIME to cancel the service?

Subscribers must notify TIME by giving a 30-day written notice within the same month should they wish to terminate their service. However, please be remember that terms of termination will be applicable if termination is made within the contract period.

• Does Digi Internet Freedom plans come with a fixed voice service?

This service is currently not available with Digi Internet Freedom plans.

• Is there a warranty period for the router and modem?

Yes, the router comes with a warranty period of 12 months. However, there is no warranty provided for the modem.

• What is the duration of the contract period for Digi Internet Freedom plans?

Customer who subscribes to Digi Internet Freedom will be tied to a 24-month contract.

• If I am a foreigner, can I subscribe Digi Internet Freedom?

Yes, a deposit amounting to RM500 will be charged to your first bill.

• Who can subscribe to Digi Internet Freedom plans?

Digi Internet Freedom is open to Malaysians and Non-Malaysians above the age of 18 years.

• What are the documents required to subscribe to Digi Internet Freedom?

1. MyKad (Malaysians) or MyKAS/MyPR (permanent resident); or b. Passport (with at least a minimum of twenty-four (24) months validity

• When and how will the installation date be set up?

You can select and confirm your installation day and time when you register your plan with us.

• How long does a standard installation take?

Depending on the distance of the fibre cable and other factors. On average a standard installation may take approximately 2 hours.

• Do I have to pay for installation when I subscribe to Digi Internet Freedom?

Standard installation service is free for all Digi Internet Freedom plans but customer will have to bear the costs for non-standard installation.

• What is a standard installation?

Standard installation will include the following elements:

• Fibre cable connection from the nearest Distribution Point to the outer wall of your premise
• Up to 15m of fibre cable from the outer wall of your premise to the modem
• Up to 2m of RJ45 cable from the modem to the router
• Do I need to be present during the installation day?

Yes, you must be present during installation or designate a person aged eighteen (18) and above to be present on your behalf.

• How will I get my bill?

Through MyDigi Apps or Digi will e-mail your bill statement on a monthly basis and optionally send a paper bill to your house.

• What are the available payment methods for Digi Internet Freedom billing?

The payment methods available include MyDigi, Kiosk, Over the Counter, Online Banking, Debit/Credit Card.

• If I have any outstanding bills on my postpaid account, can I still proceed with my Digi Internet Freedom registration?

You will need to settle any outstanding postpaid bills before proceeding with Digi Internet Freedom registration.

• Can I upgrade to a higher value Digi Internet Freedom plan within the contract period?

Yes, upgrades are allowed within Digi Internet Freedom plans. Upon upgrade your bill will be prorated based on your usage of your previous plan and the new plan.

• How do I upgrade my existing Digi Internet Freedom plan?

You may walk-in to the nearest Digi Store to upgrade your Digi Internet Freedom plan.

• Can I downgrade my existing Digi Internet Freedom plan within the contract period?

No, downgrade is not allowed for Digi Internet Freedom plans within the contract period.

• Can I terminate my Digi Internet Freedom service before the contract expiry?

Yes, but a RM500 penalty will be imposed for early contract termination.

• Do I need to return any equipment when I terminate Digi Internet Freedom service?

No, you are not required to return any equipment provided.

• Can I relocate my Digi Internet Freedom service to another location?

Yes, relocation is subject to coverage area and plans will be re-contracted for 24 months.

• How will I receive my deposit upon termination of service?

Digi will send a cheque to your address after your 24-months contract has ended. If you have any outstanding bill, Digi will use the deposit to pay the bill.

• What is Celcom Home Fibre?

Celcom Home Fibre is a service that provides High Speed Internet (HSI) and Voice over Internet Protocol (VoIP), using optical fibre technology offered to residential customers.

• What are the conditions for subscription?

Celcom Home Fibre is available for residential customers who register using their IC or Passport number.

• Is there a contract period?

Yes, 24 months of contract period.

• Is there a deposit charges?

There are no deposut charges for Malaysians but there is a deposit fee of RM500 chargeable to non-Malaysians and is to be paid up front.

• When can I schedule my installation?

Installation can be scheduled immediately during registration. Installation date may vary depending on the Celcom TechXpert’s availability and you may be required to provide an alternative date for the installation if the first installation date is unavailable.

• Is there an imposed fee if I reschedule my installation appoiment?

You will not be charged any fee if you request to reschedule within a minimum four (4) days prior to the installation date.

• How long is the service installation process?

The installation process will take approximately 1-2 hours depending on the premises.

• Will there be any drilling involved?

Drilling may be required to connect the service to your house. You will need to approve the drilling and the design of the connection prior to installation.

• What will I see in my first bill?

You will see a statement reflecting your monthly access fee plus a pro-ration of the access fee from the date of your activation to the date that you are billed and a stamp fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.

• How do I pay for my service?

You may make payments at any of Celcom Blue Cubes, Celcom kiosk services or via online banking services such as Maybank2u or CIMBClicks.

• What are the devices that will be installed on my premises?

Celcom will install a Router (RGW) and a Modem (ONT) on your premises.

• What if I would like to cancel my subscription before the installation takes place?

You will not be charged any fee if you request to cancel your subscription within a minimum four (4) days prior to the installation date.

• Can I upgrade my speed?

You may request a speed upgrade at no charge, at any time with no renewal on the minimum subscription period.

• Can I downgrade my speed?

You may request a speed downgrade at any time subject to a downgrading fee of RM50 with no renewal on the minimum subscription period.

• Can I relocate my service at any other location?

You may request service relocation subject to the availability of the service at the new location at the rate of RM200 per request.

• What if my new location is not in coverage?

You may request termination of your account, and if you are still within the contract period, your termination fee will be waived provided you produce an original utility bill with your new location address.

• What if I terminate the service within the contract period?

You will be charged a termination fee of RM500, which will be reflected in your final bill.

• If I terminate the service before the contract ends, do I need to return the devices?

We only require you to return the Modem (ONT). All other devices belong to you. Celcom TechXpert will arrange to collect the Modem from your home. RM300 will be charged if you fail to return the Modem