UNIFI

• For select your own installation date
  • For UNIFI installation date, you can tell our customer service center which date you want to install before apply. Then, we will help you select the data you want to if the date is available.
• What the fastest date is after have applied UNIFI?
  • The fastest date for installation after apply with the UNIFI is the next day or next two days, if the technician appointment is available.
• What if I want to change date?
  • If before the installation date you have change of mind, and want to change installation date. You will need to contact our customer service before 3 days of your current installation date. You will need to provide 3 date that you want and we will help you to reappointment with TM, and after 3-5 working days, you will receive a new installation date.

TIMES

• Can I select my own installation date?
  • For TIMES installation you can select your installation date. But it is depends on the TIMES technician appointment.
• What the fastest date after have applied TIMES?
  • For TIMES installation, we only can select the fastest date available that TIMES provide to us. TIMES cannot guarantee that can install the next day after applied.
• What if I want to change date?
  • For TIMES reappointment, you can tell our customer service center which date you want to change. And we will help you change within 1 day.

DIGI

• Can I select my own installation date?
  • For DIGI installation date, customers cannot choose what the date that they want. After applied for DIGI Fiber, you will receive a SMS or call from DIGI to let you know the installation date.
• What if I want to change the installation date?
  • For reappointment in DIGI fiber installation, you can contact our customer service and tell us what date you want to change. However, the process of reappointment for DIGI will be quite long.

CELCOM

• Can I select my own installation date?
  • For CELCOM installation you can select your installation date. But it is depends on the CELCOM technician appointment.
• What the fastest date after have applied CELCOM?
  • For CELCOM installation, customer have to wait around 7-10 days in order to know when the technician will come to install.
• What if I want to change date?
  • For CELCOM reappointment, you can tell our customer service center which date you want to change. And we will help you change within 1-2 working days.