FAQ
IWIFI Frequently
Asked Questions
Your go-to guide for understanding the tips &
tricks in technology, to ease your daily life.
What is IWIFI differences compare with other dealers or agent?
• IWIFI biggest differences compare with others is no matter you have or have not apply fiber package with us, we will answer your question and help you as we can.
• So, you no need to worry after you have applied package with us, we will gone and disappear
• You can find us in our social media, we are always here for you.
Why IWIFI is having a 1 Month Cashback Rebate promotion but not others?
• At IWIFI, we believe in rewarding our customers for their trust and support. Our 1-month rebate is a gesture of appreciation for choosing us over the rest. Unlike many providers, we reinvest in customer satisfaction rather than just marketing or promotions. This rebate helps reduce your overall cost and gives you more value from day one — something most providers don’t offer.
• We focus on long-term relationships, not just sign-ups.
How long to solve port full and missing unit issue?
• Normally for submitting port full and missing unit report, it will tale 2-4 weeks to get TM replies.
• Therefore, we will keep track from them for any updating news.
Telco Fibre Installation Process
UNIFI Wifi Installation
• UNIFI is providing FREE Standard Installation for the first 50 meters only, from the nearest TM Port to your home.
• There will be extra charges for non- standard installation, extra charges need to pay from the customer
• Non-Standard Installation including:
-Internet cabling more than 50 meter (RM50/5 meter) -Customers require to install via underground cabling
-From pole to entry wall through underground and surface cabling
-Cabling inside the ceiling with protection
• Installation and testing take approximately 4-8 hours depending on the customers’ home condition
• Due to the environmental condition and the complicated process involved in fiber installation.
• The process of installation including environment survey, ducting, piping, electrical work, and equipment structure
• Minimal drilling is required for the fiber installation in customers’ home; thus, no installation made for house which is under renovation
• All services such as Internet, Voice, and TV, will be activated during the installation
Celcom Fibre Installation
• Celcom will provide the standard installation for FREE with the first 100 meter of cabling from the nearest fiber port to the BTU/Modem inside your home. Non-standard installation cost is need to pay from customer
• Non-Standard Installation including:
-Concealed cabling
-Using microduct
-Behind the wall
-Over the ceiling
-Underground ducts
• The process of installation will take approximately 3-6 hours depending on customers’ house.
-You will receive a call from Celcom 4 days from the installation date to confirm the installation appointment
Telco Fibre Details
UNIFI Wifi Installation
• UNIFI is providing FREE Standard Installation for the first 50 meters only, from the nearest TM Port to your home.
• There will be extra charges for non- standard installation, extra charges need to pay from the customer
• Non-Standard Installation including:
-Internet cabling more than 50 meter (RM50/5 meter) -Customers require to install via underground cabling
-From pole to entry wall through underground and surface cabling
-Cabling inside the ceiling with protection
• Installation and testing take approximately 4-8 hours depending on the customers’ home condition
• Due to the environmental condition and the complicated process involved in fiber installation.
• The process of installation including environment survey, ducting, piping, electrical work, and equipment structure
• Minimal drilling is required for the fiber installation in customers’ home; thus, no installation made for house which is under renovation
• All services such as Internet, Voice, and TV, will be activated during the installation
Celcom Fibre Installation
• Celcom will provide the standard installation for FREE with the first 100 meter of cabling from the nearest fiber port to the BTU/Modem inside your home. Non-standard installation cost is need to pay from customer
• Non-Standard Installation including:
-Concealed cabling
-Using microduct
-Behind the wall
-Over the ceiling
-Underground ducts
• The process of installation will take approximately 3-6 hours depending on customers’ house.
-You will receive a call from Celcom 4 days from the installation date to confirm the installation appointment
